Shelby Smith-Wilson spent 26 years as a Diplomat and Senior Executive at the U.S. Department of State. As Deputy Director of the Operations Center—often described as the State Department’s 911 nerve center—she stood at the epicenter of global crisis management during the COVID-19 pandemic. She also served in five countries during her diplomatic career, including leading multilateral relations in Spain.

In this conversation, Shelby talks about:

• Why introversion is a leadership super power

• Cultivating teams in new environments and achieving results

• How adversity can be a catalyst for resilience and purpose

• Navigating her transition out of government and into her next chapter